Senior Team Lead, Client Relations (AI-Driven Fintech)

VIVA-COM GmbH; Verona; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Permanent contract via an Employer of,

Job summary

Viva.com in Verona, Italy, seeks an experienced Direct Team Leader to oversee and guide our Client Relationship Representatives (Field Based). The ideal candidate will have 5+ years promoting company services and leading teams in fast-paced environments, preferably within financial services.

You will drive client engagement, mentor staff, and foster a collaborative, AI-minded culture while ensuring top-tier service across European markets. English and Italian fluency are required.

Qualifications

• 5+ years of experience in business development within a fast-paced environment, preferably in financial services.
• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Fluency in English and Italian.

Responsibilities

• Lead, motivate, and develop the Client Relationship Representatives team.
• Develop and implement strategies to achieve team targets and goals.
• Ensure outstanding customer service and satisfaction.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Handle escalated client issues with resiliency and professionalism.
• Maintain organized schedule and diary management.

Skills

Leadership

Communication

Fluent English

Fluent Italian

People management

Tools

CRM systems

Job description

Viva.com in Verona, Italy, seeks an experienced Direct Team Leader to oversee and guide our Client Relationship Representatives (Field Based). The ideal candidate will have 5+ years promoting company services and leading teams in fast-paced environments, preferably within financial services.

You will drive client engagement, mentor staff, and foster a collaborative, AI-minded culture while ensuring top-tier service across European markets. English and Italian fluency are required.