Jr. Customer Success Manager (B2B SaaS)

Flottando; Turbigo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Turbigo seeks a motivated Junior Customer Success Manager. You will support day-to-day customer inquiries, troubleshoot basic issues, and assist in improving internal processes. This hands-on role requires proficiency in Italian and strong English skills, along with a proactive attitude towards problem-solving. Join a dynamic team in shaping the future of fleet management with AI. Your contributions will make a significant impact from day one.

Competenze

• Currently studying or recently graduated in a relevant field.
• Professional-level proficiency in Italian and strong English skills.
• Enjoy problem-solving and seeking clarity.

Mansioni

• Support day-to-day customer inquiries via email and chat.
• Help troubleshoot basic issues and improve documentation.
• Shadow customer calls to learn Customer Success operations.

Conoscenze

Professional-level proficiency in Italian

Strong working proficiency in English

Problem-solving skills

Attention to detail

Organizational skills

Effective communication

Formazione

Studying or recently graduated in business, communications, operations or similar

Descrizione del lavoro

About the role

We’re growing fast and looking for a motivated, curious person who wants to learn, contribute, and grow with us.

As a Junior Customer Success Manager at Flottando, you’ll work closely with our Customer Success Lead to support customers, improve internal processes, and help ensure our users are successful with our product.

This is a hands‑on role for someone who wants to understand how a product‑led B2B SaaS company supports customers day to day.

What you’ll do

• Support the Customer Success Lead with day‑to‑day customer inquiries via email and chat
• Help troubleshoot basic issues using internal tools and elevate when needed
• Assist in creating and updating internal documentation and customer‑facing help articles
• Identify recurring customer questions or friction points and share insights with the team
• Contribute to small process improvements that make customer support more efficient
• Shadow customer calls and internal meetings to learn how Customer Success operates in a SaaS environment

Who you are

• You’re currently studying or recently graduated in a field related to customer‑facing roles (e.g. business, communications, operations, or similar)
• You have professional‑level proficiency in Italian and strong working proficiency in English, both written and spoken
• You enjoy solving problems and ask questions when something isn’t clear
• You’re structured, organized, and pay attention to details
• You can explain things simply and clearly
• You’re curious, proactive, and motivated to improve both customer experience and internal processes

Why Flottando?

We’re building the future of fleet management with AI — a smarter, more human, fully digital platform that helps businesses manage vehicles and drivers effortlessly.

You’ll join a fast‑moving, product‑led team solving real problems for real customers.

As an intern or junior team member, you’ll support live customers, work closely with the Customer Success Lead, and learn directly from the founding team, including the CEO. Your work will have an impact from day one.

Hiring process

We keep things simple and focused:

• Intro call with the Customer Success Lead (30 minutes)
• Call with the CEO (20–30 minutes)
• Offer within 2–4 weeks

We care more about attitude, ownership, and willingness to learn than about a perfect CV.