Join our Customer Experience Talent Network - Italy!

Mölnlycke Health Care; Roma; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading healthcare solutions provider in Italy is seeking passionate individuals to join their Customer Experience Talent Community. The focus is on transforming customer interactions within a collaborative work environment. Ideal candidates will demonstrate a proactive service-oriented mindset and possess strong communication skills. Opportunities may be onsite or hybrid across regional offices.

Conoscenze

Customer Care & Support

Order Management & Fulfillment

Complaint Handling & Resolution

Customer Experience Strategy & Transformation

Digital Customer Engagement & CRM

Service Operations & Process Improvement

Strong communication and interpersonal skills

Proactive and service-oriented mindset

Digital fluency and adaptability

Ability to collaborate across teams

Descrizione del lavoro

Overview

Join our Customer Experience Talent Community – Italy. Shape the future of healthcare through seamless customer experiences. At Mölnlycke, we’re on a mission to create and deliver a seamless customer experience that adds real business value through integrated, best-in-class service. If you’re passionate about transforming customer interactions and want to be part of a purpose-driven organization, join our Customer Experience Talent Community for Italy.

We are always on the lookout for passionate and talented individuals eager to make a difference. While we may not have an immediate opening that matches your expertise, by registering with us we’ll connect with you when relevant career opportunities arise in Italy. We also encourage you to subscribe to our career newsletter to stay up to date on new job openings.

Why Join Our Talent Community

• Be Part of the Vision: Contribute to operational excellence, process innovation, and long-term transformation.
• Grow with Us: Mölnlycke invests in developing capabilities and fostering collaboration across global and local teams.
• Drive Impact: Support healthcare professionals and patients by ensuring smooth, responsive, and digitally enabled customer journeys.

Business Areas

Our business is organised into four areas: Wound Care, Operating Room Solutions, Gloves, and Antiseptics. Customer centricity, sustainability, and digitalisation are at the heart of everything we do.

Roles We’re Looking For

We welcome interest from candidates with experience or aspirations in:

• Customer Care & Support
• Order Management & Fulfillment
• Complaint Handling & Resolution
• Customer Experience Strategy & Transformation
• Digital Customer Engagement & CRM
• Service Operations & Process Improvement

What We Value

• A proactive and service-oriented mindset
• Strong communication and interpersonal skills
• Digital fluency and adaptability
• Passion for operational excellence and transformation
• Ability to collaborate across global and local teams

Location

Talent opportunities based in onsite or hybrid settings across the region. Our customer care teams work onsite/hybrid at our local sales offices.

Our Approach to Diversity and Inclusion

We are committed to fostering an inclusive workplace that values diversity. Diversity fuels innovation, creativity, and problem-solving. Join a team where authenticity is embraced and every employee experiences a true sense of belonging.

Your attitude, drive, enthusiasm, and eagerness to learn are as important as the requirements for the role.

Employee Development

We’ll give you challenges, training, and support to advance your career.

About Mölnlycke

Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical, and economic outcomes. We employ around 8,700 people globally, with our headquarters in Gothenburg, Sweden, and operations in more than 100 countries. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health. Since 2007, we’ve been part of Investor AB. Visit molnlycke.com to learn more about our vision, values, and team. Explore molnlycke.com/careers for global job opportunities. Follow us on LinkedIn to see how we Revolutionise Care for People and Planet.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing

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