Italy Marine Consulting Administrative Project Advisor - CATEGORIE PROTETTE

RINA; Genova; In loco; EUR 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

A multinational consulting firm in Genova is seeking an Administrative Project Advisor to manage customer offers, contracts, and invoicing. Ideal candidates will possess customer service experience and be bilingual in English and Italian. Responsibilities include ensuring compliance of contracts and enhancing customer satisfaction. The company fosters an inclusive work environment and supports equal employment initiatives.

Competenze

• Experience in customer service or business support typically required.
• Knowledge of business support processes and standards.
• Ability to deliver exceptional business support.

Mansioni

• Collaborate with teams to manage customer offers and pricing.
• Handle drafting and execution of customer contracts.
• Oversee generation and issuance of invoices.
• Ensure compliance with relevant laws and regulations.

Conoscenze

Customer service experience

Business support knowledge

Excellent communication skills

Bilingual in English and Italian

Formazione

High School Diploma/GED

Descrizione del lavoro

Overview

RINA is currently recruiting for the Italy Marine Consulting Administrative Project Advisor - CATEGORIE PROTETTE to join its office in Genova, Italy within the Italy Marine Consulting Division.

Mission

A Business Support Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices. The Business Support Advisor in this capacity contributes to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately.

Key Accountabilities

• Offer Management: Collaborate with business development teams to understand and manage customer offers and pricing, assist in the development and customization of offers based on customer needs, and review and validate offers to ensure alignment with company policies.
• Contract Management: Handle the drafting and execution of customer contracts; ensure contracts are in compliance with legal and regulatory requirements; monitor contract timelines, renewals, and amendments.
• Invoicing and Billing: Oversee the generation and issuance of invoices to customers; validate invoice details, including pricing, discounts, and terms; address complex billing inquiries and discrepancies.
• Timesheet Management: Remind technical staff to submit accurate and timely timesheets for each project; ensure timesheets are completed in accordance with company policies and client requirements; collaborate with technical teams to resolve any discrepancies or missing information.
• Customer Interaction: Provide high-level support for complex customer inquiries and issues; act as an escalation point for challenging customer situations; foster positive customer relationships through effective communication.
• Process Improvement: Identify opportunities for process improvement within the customer service and administrative functions; implement and oversee changes to enhance efficiency and effectiveness.
• Customer Satisfaction Enhancement: Implement strategies to enhance customer satisfaction and loyalty; gather customer feedback and recommend improvements to products or services.
• Compliance and Risk Management: Ensure compliance with relevant laws, regulations, and company policies; identify and mitigate risks associated with customer contracts and billing processes.
• Training and Support: Provide guidance and support to customers on using online portals or self-service tools for account management; assist in training new employees on customer service and administrative processes.

Qualifications

• Experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
• Knowledge of business support processes, best practices, and business units standards. The advisor should have a comprehensive understanding of how to deliver exceptional business support.
• Excellent written and verbal communication skills in both English and Italian.

Education

High School Diploma/GED

About RINA

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.