Italy-based EMEA Technical Account Manager - Milan Travel

CoreView; Turbigo; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

CoreView is seeking a Technical Account Manager (TAM) to be the trusted post‑sales adviser for a portfolio of CoreView customers in the EMEA SMB segment. This role blends Microsoft 365 expertise with a business mindset to drive adoption, value realization, and renewals, protecting recurring revenue.

You will collaborate with Sales, Solution Implementation, Product, Support and RevOps to coordinate technical and commercial actions, manage renewals and growth, and travel to Milan for quarterly

Competenze

• Strong Microsoft 365 administration knowledge including Entra ID, Exchange Online, Teams and SharePoint Online.
• Experience in Technical Account Management, Customer Success or post-sales in SaaS/cloud.
• Proven ability to manage a portfolio with retention and renewal focus.
• Comfortable with commercial conversations and expansion signals with Sales.
• Excellent English and Italian communication, both written and verbal.
• Experience using Salesforce or similar CRM with data accuracy and pipeline hygiene.

Mansioni

• Manage and grow long-term relationships with an assigned portfolio of EMEA SMB customers.
• Own renewal outcomes, identify risks, coordinate remediation, and drive value realization.
• Lead renewal and true-up activities including qualification, follow-up, quotes and orders.
• Support customers through onboarding, adoption, and renewal preparation.
• Provide advisory support on M365 including Entra ID, Exchange Online, Teams, and governance best practices.
• Collaborate with Sales, Implementation, Product, Support and RevOps to resolve needs and align actions.
• Maintain accurate data in Salesforce and internal systems for forecasting and discipline.
• Capture customer feedback to help improve product direction and customer experience.

Conoscenze

Microsoft 365 administration

Entra ID

Exchange Online

Teams

SharePoint Online

Salesforce

Customer success

Account management

Formazione

Bachelor’s degree in Computer Science or Engineering

Strumenti

Salesforce

Descrizione del lavoro

CoreView is seeking a Technical Account Manager (TAM) to be the trusted post‑sales adviser for a portfolio of CoreView customers in the EMEA SMB segment. This role blends Microsoft 365 expertise with a business mindset to drive adoption, value realization, and renewals, protecting recurring revenue.

You will collaborate with Sales, Solution Implementation, Product, Support and RevOps to coordinate technical and commercial actions, manage renewals and growth, and travel to Milan for quarterly