Enterprise Security TAM — Trusted Technical Advisor

Fortinet, Inc.

Italia

On-site

EUR 90,000 - 120,000

Full time

14 days+

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Job summary

Fortinet is seeking a Technical Account Manager in Italy (office-based 4 days/week in Rome or Milan) to build long-term trust as the primary technical advisor for key enterprise customers. You will understand customer needs to tailor technical support and recommendations, helping ensure mission-critical environments stay healthy and deliver ROI.

You will guide customers with best practices and maintain proactive communication, contributing to overall customer success with Fortinet products.

Qualifications

Minimum of 6 years of experience in a technical support/post-sales role.
Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience.
Fluency in Italian + business level English.
Fortinet certification FCP, FCSS, FCX a distinct advantage or similar.

Responsibilities

Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support.
Become a trusted advisor by proactively guide your customers with technical recommendations and best practices.
Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
Take initiatives and ownership of customer incidents to drive for timely resolutions.
Manage customer communications and expectations until the closure of each case.
Participate in customer conference calls or face to face customer meetings.
Produce service reports to summarize service activity and performance for key stakeholders.
Report Software/Hardware related issues to R&D department and assure follow-up.