Enterprise Security TAM — Trusted Technical Advisor

Fortinet, Inc.; Italia; On-site; EUR 90,000 - 120,000; Full time

Job summary

Fortinet is seeking a Technical Account Manager in Italy (office-based 4 days/week in Rome or Milan) to build long-term trust as the primary technical advisor for key enterprise customers. You will understand customer needs to tailor technical support and recommendations, helping ensure mission-critical environments stay healthy and deliver ROI.

You will guide customers with best practices and maintain proactive communication, contributing to overall customer success with Fortinet products.

Qualifications

• Minimum of 6 years of experience in a technical support/post-sales role.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience.
• Fluency in Italian + business level English.
• Fortinet certification FCP, FCSS, FCX a distinct advantage or similar.

Responsibilities

• Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support.
• Become a trusted advisor by proactively guide your customers with technical recommendations and best practices.
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
• Take initiatives and ownership of customer incidents to drive for timely resolutions.
• Manage customer communications and expectations until the closure of each case.
• Participate in customer conference calls or face to face customer meetings.
• Produce service reports to summarize service activity and performance for key stakeholders.
• Report Software/Hardware related issues to R&D department and assure follow-up.

Skills

TCP/IP

Routing

Switching

Firewalls

IDS/IPS

DDoS

VPN

Web Application Firewall

Troubleshooting

Customer management

Fortinet products

Education

Bachelor’s degree in Computer Science, Software Engineering or related field

Fortinet certification (FCP/FCSS/FCX) a distinct advantage

Job description

Fortinet is seeking a Technical Account Manager in Italy (office-based 4 days/week in Rome or Milan) to build long-term trust as the primary technical advisor for key enterprise customers. You will understand customer needs to tailor technical support and recommendations, helping ensure mission-critical environments stay healthy and deliver ROI.

You will guide customers with best practices and maintain proactive communication, contributing to overall customer success with Fortinet products.