Technical Account Manager - EMEA

CoreView; Turbigo; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

CoreView is seeking a Technical Account Manager (TAM) to be the trusted post‑sales adviser for a portfolio of CoreView customers in the EMEA SMB segment. This role blends Microsoft 365 expertise with a business mindset to drive adoption, value realization, and renewals, protecting recurring revenue.

You will collaborate with Sales, Solution Implementation, Product, Support and RevOps to coordinate technical and commercial actions, manage renewals and growth, and travel to Milan for quarterly

Competenze

• Strong Microsoft 365 administration knowledge including Entra ID, Exchange Online, Teams and SharePoint Online.
• Experience in Technical Account Management, Customer Success or post-sales in SaaS/cloud.
• Proven ability to manage a portfolio with retention and renewal focus.
• Comfortable with commercial conversations and expansion signals with Sales.
• Excellent English and Italian communication, both written and verbal.
• Experience using Salesforce or similar CRM with data accuracy and pipeline hygiene.

Mansioni

• Manage and grow long-term relationships with an assigned portfolio of EMEA SMB customers.
• Own renewal outcomes, identify risks, coordinate remediation, and drive value realization.
• Lead renewal and true-up activities including qualification, follow-up, quotes and orders.
• Support customers through onboarding, adoption, and renewal preparation.
• Provide advisory support on M365 including Entra ID, Exchange Online, Teams, and governance best practices.
• Collaborate with Sales, Implementation, Product, Support and RevOps to resolve needs and align actions.
• Maintain accurate data in Salesforce and internal systems for forecasting and discipline.
• Capture customer feedback to help improve product direction and customer experience.

Conoscenze

Microsoft 365 administration

Entra ID

Exchange Online

Teams

SharePoint Online

Salesforce

Customer success

Account management

Formazione

Bachelor’s degree in Computer Science or Engineering

Strumenti

Salesforce

Descrizione del lavoro

About CoreView

CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365. Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.

Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter, and your work truly impacts global enterprises.

This person MUST be located in Italy, and able to travel to the Milan office quarterly

Job Summary

As a Technical Account Manager (TAM), you will act as the trusted advisor and primary post‑sales point of contact for a portfolio of CoreView customers in the EMEA SMB segment. This segment includes customers with annual contract values typically between $10,000 and $35,000 ARR.

You will combine strong Microsoft 365 technical expertise with a business‑oriented mindset to help customers adopt CoreView effectively, achieve measurable value, and successfully renew their subscriptions. The role is heavily focused on retention and churn prevention: your primary objective is to protect recurring revenue, ensure all assigned customers are brought to renewal, and manage customer growth opportunities such as true‑ups from qualification through order processing.

You will work cross‑functionally with Sales, Solution Implementation, Product, Support, and other internal teams to address customer needs, coordinate technical and commercial follow‑up, and support any evaluation, escalation, or requirement related to your assigned accounts.

This is a highly customer‑facing role that requires ownership, operational discipline, and the ability to balance technical guidance, commercial awareness, and internal coordination across the full customer lifecycle.

This role offers flexibility, with occasional travel required for client visits and periodic in‑person meetings at our Milan headquarters (typically no more than once per quarter), as well as at least one annual face‑to‑face meeting with key customers, subject to availability.

Job Responsibilities

• Manage and grow long‑term relationships with an assigned portfolio of EMEA SMB customers, acting as the primary post‑sales point of contact.
• Own customer retention and renewal outcomes by proactively identifying risks, driving remediation plans, and coordinating internal resources to improve adoption, value realization, and renewal likelihood.
• Lead renewal and true‑up activities across your portfolio, including opportunity qualification, customer follow‑up, quote alignment, and order completion.
• Support customers throughout their lifecycle, from onboarding handoff through adoption, ongoing technical guidance, and renewal preparation.
• Provide trusted advisory support on Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint Online, governance, security, configuration, and operational best practices.
• Partner closely with Sales, Solution Implementation, Product, Support, and RevOps/Operations to resolve customer needs, manage escalations, and align on commercial and technical actions.
• Maintain accurate account, renewal, opportunity, and risk data in Salesforce and other internal systems to support forecasting and operational discipline.
• Capture customer feedback and insights to help improve product direction, customer experience, and internal playbooks.

Job Requirements

• Strong Microsoft 365 administration knowledge, including Entra ID, Exchange Online, Teams, SharePoint Online, and related cloud services.
• Experience in Technical Account Management, Customer Success, post‑sales, or a similar customer‑facing role within a SaaS or cloud software business.
• Proven ability to manage a portfolio of accounts with a strong focus on retention, renewals, and customer outcomes.
• Comfortable supporting commercial conversations, identifying true‑up or expansion signals, and partnering with Sales to progress opportunities.
• Confident communicating with both technical and business stakeholders, with excellent verbal and written communication skills in English and Italian.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities, follow‑ups, and cross‑functional dependencies.
• Experience using Salesforce or a similar CRM with a high standard of data accuracy and pipeline hygiene.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Exposure to hybrid Microsoft environments, security, compliance, governance, automation, or business continuity topics is a plus.
• French language skills are a plus.

Coreview Values

• Ownership Mindset: Take ownership. Drive outcomes.
• One Team: One team, one goal, embracing diversity - to achieve more together.
• Velocity: Decide fast. Deliver fast. Repeat.
• Continuous Improvement: Curiosity drives us. We challenge the status quo.
• Customer First: Listen deeply. Solve boldly.
• Resilience: Steady under pressure.

CoreView is an organisation which values the strength that diversity brings to the workplace. As an employer, we seek to promote equal opportunity through affirmative action. All qualified applicants will therefore receive consideration for employment and will not be discriminated against based on gender/sex, race/ethnicity, disability, age or any other protected group status (such as protected veteran status) or characteristic that is protected by local legislation.

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