Italian-speaking Tech Support Specialist (Remote, Portugal)

Cross Border Talents; Caserta; Remote; EUR 25,000 - 42,000; Full time

Benefits offered by this job

Relocation support

Job summary

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote project. You will provide support in Italian and English, assist users with technical inquiries, and document cases accurately.

Candidates must be based in Portugal or willing to relocate with relocation support. This role emphasizes empathy, clear communication, and problem-solving to turn challenging situations into positive experiences.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Strong communication and problem-solving skills.
• Customer-service experience preferred.
• Detail-oriented and able to document cases accurately.

Responsibilities

• Provide technical customer support in Italian and English.
• Troubleshoot and resolve customer issues.
• Document cases accurately and follow up until resolution.
• Explain technical solutions clearly to customers.
• Maintain a positive customer experience and loyalty.
• Adapt to high-pressure situations.

Skills

Italian fluency

English fluency

Technical aptitude

Customer service

Communication skills

Job description

Cross Border Talents is hiring an Italian-speaking Technical Customer Support Specialist for a Portugal-based remote project. You will provide support in Italian and English, assist users with technical inquiries, and document cases accurately.

Candidates must be based in Portugal or willing to relocate with relocation support. This role emphasizes empathy, clear communication, and problem-solving to turn challenging situations into positive experiences.