Italian-Speaking Tech Support Advisor (Remote Portugal)

Cross Border Talents; Messina; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

€7.63/day meal allowance

Health insurance from Day 1

Relocation support package

Optional shared accommodation support

Optional free Portuguese classes

Job summary

Cross Border Talents is hiring Italian-speaking Customer Support Advisors for a leading international technology company. This role is based in Lisbon, Portugal, with an option for remote work within Italy for those interested in relocating.

Responsibilities include providing customer support via various channels, addressing product-related questions, and ensuring high-quality service. Applicants should possess fluency in Italian and English, alongside strong communication skills.

Qualifications

• Fluency in Italian and a good level of English is required.
• Strong communication and problem-solving skills are essential.
• Experience in customer service is a plus.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Assist users with product-related questions and technical issues.
• Deliver high-quality customer service with empathy and professionalism.
• Troubleshoot problems and find effective solutions.
• Maintain accurate records of customer interactions.

Skills

Fluency in Italian

Good English level

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Tech-savvy

Job description

Cross Border Talents is hiring Italian-speaking Customer Support Advisors for a leading international technology company. This role is based in Lisbon, Portugal, with an option for remote work within Italy for those interested in relocating.

Responsibilities include providing customer support via various channels, addressing product-related questions, and ensuring high-quality service. Applicants should possess fluency in Italian and English, alongside strong communication skills.