Italian-Speaking Tech Support - Remote (Portugal)

Cross Border Talents; Reggio Calabria; Remote; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Remote work model

Relocation support provided

Competitive salary

Job summary

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, resolve issues, and document cases accurately.

The role requires fluency in Italian and English, strong communication skills, and the ability to remain calm under pressure. Candidates must be based in Portugal or be open to relocation; relocation support is provided.

Qualifications

• Fluent in Italian and English.
• Tech-savvy with comfortable handling technical inquiries.
• Strong communication and problem-solving skills.
• Detail-oriented with ability to track issues.
• Empathetic, patient, and customer-focused.
• Experience in customer service preferred.
• Sales experience is a plus, but not mandatory.

Responsibilities

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints professionally.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Skills

Italian language

English language

Customer service

Problem-solving

Empathy

Job description

Cross Border Talents is seeking an Italian-speaking Technical Customer Support Specialist for a remote project based in Portugal. You will provide customer support in Italian and English, troubleshoot technical inquiries, resolve issues, and document cases accurately.

The role requires fluency in Italian and English, strong communication skills, and the ability to remain calm under pressure. Candidates must be based in Portugal or be open to relocation; relocation support is provided.