Italian-Speaking Remote Support Specialist (Greece)

FH Collective Academy; Reggio Emilia; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

14 salaries per year

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with a comprehensive relocation package. You will handle Italian-language support via phone, email, and chat while working 5 days a week in shifts.

The package includes paid training, a €1,045 gross monthly salary paid in 14 installments, and a bonus up to 15% based on targets. Ideal candidates are fluent in Italian with strong communication skills and experience using CRM tools.

Competenze

• Fluent Italian – C1/C2 level required.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Communication skills

Customer focus

Problem solving

CRM systems

Data entry

Remote work

Rotational shifts

Multicultural teams

Strumenti

CRM software

Digital tools

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with a comprehensive relocation package. You will handle Italian-language support via phone, email, and chat while working 5 days a week in shifts.

The package includes paid training, a €1,045 gross monthly salary paid in 14 installments, and a bonus up to 15% based on targets. Ideal candidates are fluent in Italian with strong communication skills and experience using CRM tools.