Italian-Speaking Remote Customer Support (Greece Relocation)

FH Collective Academy; Siena; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Remote work in Greece

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking customer support specialist for a fully remote role based in Greece with relocation support. You will handle inquiries via phone, email, and chat, ensuring smooth customer journeys and accurate data entry.

The role offers a salary of €1,045 gross per month across 14 payments, plus a performance bonus up to 15% and fully paid training from day one. Relocation benefits include flights, 2 weeks hotel, airport pickup, and real estate fees covered.

Competenze

• Fluent Italian at C1/C2 level.
• English at B2+ level for training and internal comms.
• Strong communication and interpersonal skills.
• Customer-focused with empathetic approach.
• Strong problem-solving and troubleshooting abilities.
• Comfortable using CRM systems and multiple applications.
• Able to work remotely and independently.
• Willing to work rotating shifts in a fast-paced, international team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high levels of customer satisfaction.

Conoscenze

Italian (C1/C2)

English (B2+)

Communication skills

Problem solving

Data entry

CRM tools

Remote work

Multicultural teamwork

Attention to detail

Strumenti

CRM systems

Digital tools

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking customer support specialist for a fully remote role based in Greece with relocation support. You will handle inquiries via phone, email, and chat, ensuring smooth customer journeys and accurate data entry.

The role offers a salary of €1,045 gross per month across 14 payments, plus a performance bonus up to 15% and fully paid training from day one. Relocation benefits include flights, 2 weeks hotel, airport pickup, and real estate fees covered.