Italian-speaking Remote Customer Support Specialist

FH Collective Academy; Cagliari; Remoto; EUR 163.000 - 188.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Remote-friendly role

Flight and hotel accommodations

Fully paid training

Descrizione del lavoro

FH Collective Academy offers a fully remote position in Greece with relocation support and a competitive salary package. The role requires fluent Italian and English, training provided from day one, and a transparent, customer-focused work environment.

You will support Italian-speaking customers via multiple channels, resolve inquiries, and contribute to high customer satisfaction while working within rotations and a global team.

Competenze

• Fluent Italian – C1/C2 level.
• English at least B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems, digital tools, and multiple applications.
• Good attention to detail and accurate data entry.
• Ability to work independently in a remote environment.
• Flexible and comfortable working rotational shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency

Communication skills

Customer service mindset

Problem-solving

Remote work

CRM experience

Strumenti

CRM software

Digital tools

Descrizione del lavoro

FH Collective Academy offers a fully remote position in Greece with relocation support and a competitive salary package. The role requires fluent Italian and English, training provided from day one, and a transparent, customer-focused work environment.

You will support Italian-speaking customers via multiple channels, resolve inquiries, and contribute to high customer satisfaction while working within rotations and a global team.