Italian-Speaking Remote Support Agent — Greece Relocation

FH Collective - Academy; Brescia; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus up to 15%

Job summary

FH Collective - Academy is seeking a remote Italian-speaking customer support specialist for Greece. You will handle inquiries via phone, email, and chat, ensuring accurate documentation and high satisfaction. Training is provided, with relocation support and a competitive compensation package.

Requirements include fluent Italian (C1/C2), English B2+, and strong communication skills. Expect rotational shifts and a fully remote setup in Greece, with ongoing onboarding from day one.

Qualifications

• Fluent Italian at C1/C2 level.
• English at least B2+ for training and communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Comfortable using CRM systems and multiple apps.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high customer satisfaction.

Skills

Italian fluency

English proficiency

Customer service

Troubleshooting

CRM software

Tools

CRM software

Job description

FH Collective - Academy is seeking a remote Italian-speaking customer support specialist for Greece. You will handle inquiries via phone, email, and chat, ensuring accurate documentation and high satisfaction. Training is provided, with relocation support and a competitive compensation package.

Requirements include fluent Italian (C1/C2), English B2+, and strong communication skills. Expect rotational shifts and a fully remote setup in Greece, with ongoing onboarding from day one.