Italian-Speaking Remote Support Agent – Greece

FH Collective Academy; Venezia; Remoto; EUR 15.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Fully paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking customer support specialist for a fully remote role based in Greece. You will handle inquiries in Italian via phone, email, and chat, with relocation support and paid training to ensure a smooth start.

Role requires English B2+ for training and internal communication, strong communication skills, and the ability to work independently in a fast-paced, multicultural environment. Rotational shifts are part of the schedule.

Competenze

• Fluent Italian – C1/C2 level.
• English – B2+ for training and communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Remote work

Customer focus

Troubleshooting

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy is seeking an Italian-speaking customer support specialist for a fully remote role based in Greece. You will handle inquiries in Italian via phone, email, and chat, with relocation support and paid training to ensure a smooth start.

Role requires English B2+ for training and internal communication, strong communication skills, and the ability to work independently in a fast-paced, multicultural environment. Rotational shifts are part of the schedule.