Italian-Speaking Remote Customer Support — Greece Relocation

FH Collective - Academy; Napoli; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Relocation package

Flight ticket

Hotel accommodation

Airport pickup

Real estate fee covered

Fully paid training

Job summary

FH Collective - Academy invites Italian-speaking professionals to join our fully remote customer support team serving Greece, with full relocation and training support.

In this role, you will provide Italian language support via phone, email, and chat, resolve inquiries, and document interactions while upholding service quality.

You must be fluent in Italian (C1/C2) and English (B2+); rotating shifts and independent remote work in a fast-paced international setting.

Qualifications

• Fluent Italian (C1/C2) required.
• English at least B2 for training and communication.
• Strong communication and empathy.
• Experience in remote customer support is a plus.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high levels of customer satisfaction.

Skills

Italian fluent

English B2+

Customer service

CRM tools

Tools

CRM software

Job description

FH Collective - Academy invites Italian-speaking professionals to join our fully remote customer support team serving Greece, with full relocation and training support.

In this role, you will provide Italian language support via phone, email, and chat, resolve inquiries, and document interactions while upholding service quality.

You must be fluent in Italian (C1/C2) and English (B2+); rotating shifts and independent remote work in a fast-paced international setting.