Italian Remote Support Agent – Greece Relocation

FH Collective Academy; Bologna; Remoto; EUR 15.000 - 18.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Relocation package

Paid training

Performance bonus up to 15%

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with a comprehensive relocation package. You will handle Italian-language inquiries, provide product and platform assistance, and maintain high customer satisfaction while working 5 days a week in rotating shifts.

Ideal candidates are native-level Italian speakers with strong English, excellent communication, and the ability to thrive in a remote, multilingual team environment.

Competenze

• Fluent Italian (C1/C2) and English (B2+) for training and communication.
• Strong communication and interpersonal skills for a multicultural team.
• Ability to work independently in a fully remote role.
• Good data entry accuracy and attention to detail.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain quality standards.
• Maintain high levels of customer satisfaction.

Conoscenze

Italian fluency (C1/C2)

English proficiency (B2+)

Strong communication

Customer-focused

Problem solving

Data entry accuracy

Remote work ability

Strumenti

CRM systems

Digital tools

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece with a comprehensive relocation package. You will handle Italian-language inquiries, provide product and platform assistance, and maintain high customer satisfaction while working 5 days a week in rotating shifts.

Ideal candidates are native-level Italian speakers with strong English, excellent communication, and the ability to thrive in a remote, multilingual team environment.