Italian Remote Customer Support Specialist (Greece)

FH Collective - Academy; Pescara; Remote; EUR 13,200 - 16,170; Full time

Benefits offered by this job

Relocation support

Fully paid training

Flight ticket covered (EU)

2 weeks hotel accommodation on arrival

Airport pickup on arrival

Real estate agency fee covered

Job summary

FH Collective - Academy is seeking Italian-speaking customer support professionals to join a remote team in Greece. The role offers relocation assistance for EU candidates and an international work environment, with training provided from day one.

Responsibilities include handling Italian customer inquiries via phone, email, and chat, resolving issues, and logging details in CRM. Candidates should be fluent in Italian and have good English to support training and internal communication.

Qualifications

• Fluent Italian (C1/C2)
• Good working knowledge of English (B2+) for training and internal communication
• Strong interpersonal and analytical skills
• Solutions-driven with passion for helping others
• Comfortable with digital tools and multi-screen environments

Responsibilities

• Provide customer support via phone, email, and chat in Italian
• Assist with account issues, content reports, and platform queries
• Resolve inquiries while maintaining high service quality
• Log interaction details in CRM accurately
• Meet productivity and quality targets
• Advocate for community safety and product understanding

Skills

Italian fluency

English proficiency

Interpersonal skills

Analytical skills

Multitasking

Job description

FH Collective - Academy is seeking Italian-speaking customer support professionals to join a remote team in Greece. The role offers relocation assistance for EU candidates and an international work environment, with training provided from day one.

Responsibilities include handling Italian customer inquiries via phone, email, and chat, resolving issues, and logging details in CRM. Candidates should be fluent in Italian and have good English to support training and internal communication.