Italian-speaking Customer Support Pro - Remote in Greece

FH Collective Academy; Trieste/Trst; Remoto; EUR 11.000 - 13.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation package

Paid training

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote customer support role based in Greece. You will assist Italian-speaking customers via phone, email, and chat, handling inquiries and account requests with a focus on quality and satisfaction.

Fluency in Italian and English is required, along with strong communication skills. The package includes relocation support, paid training from day one, and a performance bonus up to 15%.

Competenze

• Fluent Italian (C1/C2) and English (B2+) for training and daily work.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Solid problem-solving and troubleshooting abilities.
• Experience using CRM systems and multiple applications.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and maintain data quality.
• Maintain a high level of customer satisfaction.

Conoscenze

Italian fluency

English proficiency

Communication skills

Customer focus

Problem solving

CRM usage

Data entry accuracy

Remote work adaptability

Strumenti

CRM systems

Digital tools

Descrizione del lavoro

FH Collective Academy is hiring for a fully remote customer support role based in Greece. You will assist Italian-speaking customers via phone, email, and chat, handling inquiries and account requests with a focus on quality and satisfaction.

Fluency in Italian and English is required, along with strong communication skills. The package includes relocation support, paid training from day one, and a performance bonus up to 15%.