Italian-Speaking Remote Customer Support — Greece Relocation

FH Collective Academy; Genova; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket

Hotel accommodation

Airport pickup

Real estate fee covered

Fully paid training

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with relocation assistance and paid training. You will support Italian-speaking customers across multiple channels, navigate CRM tools, and collaborate with a multicultural team.

The position requires Italian fluency (C1/C2) and English for training, with shifts across a 08:00–00:00 window. Relocation benefits include flight, hotel, airport pickup, and real estate fee coverage.

Competenze

• Fluent Italian (C1/C2) for customer support.
• English (B2+) required for training and internal comms.
• Strong communication and empathy in interactions.
• Ability to work autonomously in a remote, international team.

Mansioni

• Provide customer support in Italian via phone, email and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

CRM familiarity

Remote work

Problem solving

Strumenti

CRM systems

Descrizione del lavoro

FH Collective Academy offers a fully remote customer support role based in Greece, with relocation assistance and paid training. You will support Italian-speaking customers across multiple channels, navigate CRM tools, and collaborate with a multicultural team.

The position requires Italian fluency (C1/C2) and English for training, with shifts across a 08:00–00:00 window. Relocation benefits include flight, hotel, airport pickup, and real estate fee coverage.