Italian-Speaking Customer Support Specialist — Athens Onsite

WW Talents; Sarmeola; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Full relocation package

Flight ticket within EU

Airport pickup

Hotel accommodation

Real estate agency fee

Job summary

WW Talents is hiring an Italian-speaking Customer Support Representative to work onsite in Athens, Greece. The role involves providing support via phone, email, and chat, with a focus on resolving account-related issues and ensuring customer satisfaction. Training is fully paid and relocation is fully supported.

The position requires fluent Italian (C1/C2) and good English (B2+). It offers rotational shifts, a generous relocation package, and performance bonuses up to 10%.

Qualifications

• Fluent Italian – C1/C2 level.
• English B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Good attention to detail and accurate data entry.
• Flexible and comfortable working rotating shifts.
• Ability to work effectively in a fast-paced, international, multicultural team.
• No previous experience required – full paid training is provided.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to customer inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Handle customer requests efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions in CRM and internal systems.
• Follow established quality and productivity standards.
• Help customers understand the platform and available features.

Skills

Italian fluency

English communication

Customer service

Communication skills

Tools

CRM systems

Job description

WW Talents is hiring an Italian-speaking Customer Support Representative to work onsite in Athens, Greece. The role involves providing support via phone, email, and chat, with a focus on resolving account-related issues and ensuring customer satisfaction. Training is fully paid and relocation is fully supported.

The position requires fluent Italian (C1/C2) and good English (B2+). It offers rotational shifts, a generous relocation package, and performance bonuses up to 10%.