Italian-speaking customer support agent - remote in greece

Bachecalavoro; Modena; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Pacchetto di relocazione

Formazione completamente pagata

Bonus di performance fino al 15%

Job summary

Bachecalavoro offre una posizione di supporto clienti completamente remota, con sede operativa in Grecia. Il ruolo prevede formazione retribuita, stipendio competitivo e supporto al trasferimento per chi si reloca in Grecia, con orari su turni e retribuzione mensile.

Il candidato ideale parla italiano fluente e inglese, possiede ottime doti comunicative e presenta attitudine al problem solving. Si richiede autonomia e capacità di lavorare in team internazionale e multiculturale.

Qualifications

• Competenza elevata in lingua italiana (livello C1/C2) e inglese (B2+) per training e comunicazione interna.
• Ottime capacità di comunicazione e orientamento al cliente.
• Abilità nel troubleshooting e nella gestione delle richieste dei clienti.

Responsibilities

• Fornire supporto al cliente in italiano via telefono, email e chat.
• Gestire richieste e account, risolvere problemi e fornire soluzioni efficaci.
• Documentare le interazioni e mantenere standard di qualità.
• Garantire un alto livello di soddisfazione del cliente.

Skills

italiano fluente

inglese B2+

comunicazione efficace

servizio al cliente

Tools

CRM

Job description

Luogo di lavoro: Modena

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details
Location: Greece - 100% Remote / Work From Anywhere in Greece
Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one
Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.