Italian-speaking customer support agent - remote in greece

Bachecalavoro; Lombardia; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Job summary

Bachecalavoro cerca un operatore di customer care in italiano per supporto diretto ai clienti. L'opportunità è completamente remota da Grecia, con formazione pagata e pacchetto di relocation completo, inclusi voli e alloggio temporaneo.

La posizione richiede disponibilità a turno, 5 giorni su 7, 8 ore al giorno, con orari tra 08:00 e 00:00. Si valorizza una mentalità internazionale e capacità di lavorare in team multiculturale.

Qualifications

• Richiede fluente italiano (C1/C2) e inglese (B2+) per training e comunicazione interna.
• Ottime capacità comunicative e relazionali necessarie.
• Forte orientamento al cliente e problem solving.

Responsibilities

• Fornire supporto al cliente in italiano tramite telefono, email e chat.
• Gestire richieste e account dei clienti.
• Risoluzione problemi e fornire soluzioni efficaci.
• Assistere i clienti con prodotti, servizi e funzionalità della piattaforma.
• Documentare le interazioni e mantenere alti standard di qualità.
• Mantenere un alto livello di soddisfazione del cliente.

Skills

Italian (C1/C2)

English (B2+)

Job description

Luogo di lavoro: Milano

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece - 100% Remote / Work From Anywhere in Greece

Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team