Italian-speaking customer support agent - remote in greece

Bachecalavoro; Treviso; Remote; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Fully remote role

Competitive salary

Fully paid training

Job summary

Bachecalavoro cerca un/una operatore/trice di customer support per fornire assistenza in italiano tramite phone, mail e chat. Il ruolo è completamente remoto dalla Grecia, con pacchetto di relocation e formazione pagata fin dal day one.

Il candidato ideale ha ottime doti comunicative, capacità di problem solving e attenzione ai dettagli. Il lavoro richiede disponibilità a orari rotativi e coinvolgimento in un contesto internazionale.

Qualifications

• Fluente in Italiano (C1/C2).
• Inglese minimo B2+ per formazione e comunicazione interna.
• Forti capacità comunicative e relazionali.
• Approccio customer‑centric ed empatico.
• Capacità di lavorare in modo indipendente in remoto.
• Disponibilità a turni rotativi.

Responsibilities

• Fornire supporto al cliente in italiano tramite telefono, email e chat.
• Gestire richieste di assistenza e account.
• Risolvere problemi e fornire soluzioni efficaci.
• Assistere i clienti con prodotti, servizi e funzionalità della piattaforma.
• Documentare accuratamente le interazioni e seguire gli standard di qualità.
• Mantenere un alto livello di soddisfazione del cliente.

Skills

Italian (C1/C2)

English (B2+)

Communication skills

Empathy

CRM systems

Tools

CRM software

Job description

Luogo di lavoro: Treviso

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece - relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece - 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00-00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian - C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.