Italian-speaking Customer Service Agent (FedEx Project)

Talent Bridge Europe; Messina; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A remote customer service company is seeking fluent Italian-speaking Customer Service Agents to assist customers with shipment inquiries and to provide general support. This full-time role offers a stable project environment and clear career progression within a multicultural team. Competitive salary starting from 1,100€ gross monthly, with potential raises and performance bonuses. Full remote setup available for candidates in Italy or the EU.

Servizi

Performance bonus up to 15%

Stable long-term project

Clear career progression

Multicultural team support

Competenze

• Fluent in Italian with a strong customer service focus.
• Ability to work independently from a remote location.
• Possession of an EU passport or residence permit.

Mansioni

• Support customers via phone, email, or chat in Italian.
• Track shipments and resolve delivery issues.
• Collaborate with teams to ensure high-quality service.

Conoscenze

Customer service orientation

Problem-solving

Native Italian

Good command of English

Descrizione del lavoro

About The Role

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.
• Assist with shipment tracking, delivery information, and issue resolution.
• Ensure a high-quality customer experience consistent with brand guidelines.
• Collaborate with internal teams to follow up on customer cases.

Salary & Benefits

• Monthly salary: 1,100€ gross
• Performance bonus: Up to 15% of monthly salary
• Salary increase: Raises to 1,150 € gross after 36 months
• Remote work: Full-time Work-At-Home-Agent (WAHA) option

Relocation package (for EU candidates relocating to Greece)

• 2 weeks hotel accommodation
• Flight ticket (within EU)
• Airport pick-up
• Real estate agency fee covered

Requirements

• Native/fluent Italian
• Good command of English
• Ability to work from home independently and reliably
• Strong problem-solving and customer service orientation
• EU passport or residence permit

Working Schedule

• Full-time, Monday to Friday
• Rotative shifts between 08:00-21:00
• 8 hours per day + breaks

Contract Type

• Full-time
• Remote (based in Greece)

Why Join Us?

• Long-term stable project
• Fully remote setup
• Clear career progression
• Multicultural and supportive team