Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider is seeking candidates to deliver exceptional service and support in a premium environment. Successful applicants will have strong Italian and English skills, prior customer service experience, and the ability to handle sensitive cases. The company offers competitive salaries, health benefits, and full relocation support to Greece, including flight and accommodation expenses. Full training and opportunities for professional growth will be provided in a state-of-the-art working environment.

Servizi

Competitive monthly salary (14 salaries per year)

Health care benefits

Full training by certified instructors

Free online Greek language courses

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Familiarity with CRM systems is a plus.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Collect and analyze customer feedback.
• Show empathy and professionalism in interactions.
• Collaborate with internal teams to resolve cases.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas