Italian-Speaking Customer Advisor – Lisbon On-Site

Cross Border Talents; Roma; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Transport allowance

Meal allowance

Health insurance

Airfare reimbursement

Shared accommodation

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Representative for a 6-month fixed-term contract (CDD). You will handle Italian and English inquiries across phone, email, and chat, provide accurate product information, assist with troubleshooting, and manage orders in a fast-paced home appliances environment.

This on-site role requires fluent Italian (C1/C2) and English (B2), strong communication skills, and prior customer service experience.

Qualifications

• Fluent Italian (C1/C2) and English (B2) spoken and written.
• Strong communication and customer service skills.

Responsibilities

• Handle customer inquiries about home appliances via phone, email, and chat with precision and professionalism.
• Provide helpful, accurate, and timely product information to ensure customer satisfaction.
• Assist with troubleshooting, product recommendations, and order management.
• Stay updated on product offerings, ensuring customers receive the best service possible.
• Work collaboratively with the team to meet and exceed customer expectations.

Skills

Italian

English

Job description

Cross Border Talents in Lisbon is seeking a Customer Service Representative for a 6-month fixed-term contract (CDD). You will handle Italian and English inquiries across phone, email, and chat, provide accurate product information, assist with troubleshooting, and manage orders in a fast-paced home appliances environment.

This on-site role requires fluent Italian (C1/C2) and English (B2), strong communication skills, and prior customer service experience.