Italian Customer Care Advisor — Lisbon, 12-Month Contract

Cross Border Talents; Messina; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Italian speakers to join its Customer Care team in Lisbon for a 12-month contract. You’ll respond to inquiries by phone, email and chat, resolving issues with a customer-first approach.

Ideal candidates have Italian fluency, intermediate English, good typing speed, and strong interpersonal skills. The role offers full-time hours, rotating shifts, and relocation/health benefits.

Qualifications

• Fluent written and spoken Italian.
• English at an intermediate level (B1/B2).
• Typing speed of 20+ wpm.
• Strong communication and problem-solving abilities.
• Customer-focused mindset and empathy.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Provide clear information and effective solutions.
• Handle complaints professionally and escalate when needed.
• Communicate with empathy while staying customer-first.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Fast-paced work environment

Job description

Cross Border Talents is seeking fluent Italian speakers to join its Customer Care team in Lisbon for a 12-month contract. You’ll respond to inquiries by phone, email and chat, resolving issues with a customer-first approach.

Ideal candidates have Italian fluency, intermediate English, good typing speed, and strong interpersonal skills. The role offers full-time hours, rotating shifts, and relocation/health benefits.