Italian Customer Care Specialist — Lisbon

Cross Border Talents; Firenze; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Free Portuguese language classes

Flight ticket reimbursement

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Italian speakers for our Customer Care team in Lisbon for November & December. You’ll assist customers through phone, email, and chat, delivering accurate information and friendly service to ensure a positive experience.

Candidates should be fluent in Italian with intermediate English (B1/B2), strong communication skills, and the ability to work in a fast-paced digital environment.

Qualifications

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset for service excellence.
• Ability to work efficiently in a fast-paced digital setting.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Professionally manage complaints and escalate complex cases.
• Communicate with empathy while staying customer-first.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Strong communication

Customer-focused mindset

Fast-paced environment

Job description

Cross Border Talents is seeking fluent Italian speakers for our Customer Care team in Lisbon for November & December. You’ll assist customers through phone, email, and chat, delivering accurate information and friendly service to ensure a positive experience.

Candidates should be fluent in Italian with intermediate English (B1/B2), strong communication skills, and the ability to work in a fast-paced digital environment.