Italian Customer Care Specialist – Lisbon (12-Month Contract)

Cross Border Talents; Veneto; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Job summary

Cross Border Talents in Lisbon is seeking fluent Italian speakers for our Customer Care team in November and December. You will be the voice of the brand across channels, helping customers with questions and resolving issues.

The role requires eligibility to work in Portugal and the ability to work in Lisbon, with a 12-month initial contract and 40 hours per week on a rotating schedule. Relocation support and language benefits are provided.

Qualifications

• Fluent Italian, written and spoken.
• English at B1/B2 level.
• Typing speed 20+ wpm.
• Strong communication and interpersonal skills.
• Customer-focused mindset.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Provide clear, accurate information and solutions.
• Manage complaints professionally and escalate complex cases.
• Communicate with empathy while staying customer-focused.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Communication skills

Problem-solving

Interpersonal skills

Job description

Cross Border Talents in Lisbon is seeking fluent Italian speakers for our Customer Care team in November and December. You will be the voice of the brand across channels, helping customers with questions and resolving issues.

The role requires eligibility to work in Portugal and the ability to work in Lisbon, with a 12-month initial contract and 40 hours per week on a rotating schedule. Relocation support and language benefits are provided.