Italian Customer Care Specialist — Lisbon

Cross Border Talents; Venezia; Vor Ort; EUR 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Health insurance

Relocation assistance

Free Portuguese language classes

Flight ticket reimbursement

Company accommodation option

Zusammenfassung

Cross Border Talents is seeking fluent Italian speakers for a November-December Customer Care role in Lisbon. You will be the voice of the brand across phone, email and chat, helping customers and delivering a positive experience while working on a rotating schedule.

The role offers a 12-month contract, full-time hours, relocation support, language classes, and health insurance, with base monthly salary depending on accommodation, plus a performance bonus discussed during recruitment.

Qualifikationen

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Genuine customer-focused mindset.
• Ability to work in a fast-paced digital environment.

Aufgaben

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Strong communication

Problem-solving

Interpersonal skills

Customer-focused mindset

Jobbeschreibung

Cross Border Talents is seeking fluent Italian speakers for a November-December Customer Care role in Lisbon. You will be the voice of the brand across phone, email and chat, helping customers and delivering a positive experience while working on a rotating schedule.

The role offers a 12-month contract, full-time hours, relocation support, language classes, and health insurance, with base monthly salary depending on accommodation, plus a performance bonus discussed during recruitment.