Italian Customer Service Representative - Lisbon, Portugal (On-site)

Cross Border Talents; Roma; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Transport allowance

Meal allowance

Health insurance

Airfare reimbursement

Shared accommodation

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Representative for a 6-month fixed-term contract (CDD). You will handle Italian and English inquiries across phone, email, and chat, provide accurate product information, assist with troubleshooting, and manage orders in a fast-paced home appliances environment.

This on-site role requires fluent Italian (C1/C2) and English (B2), strong communication skills, and prior customer service experience.

Qualifications

• Fluent Italian (C1/C2) and English (B2) spoken and written.
• Strong communication and customer service skills.

Responsibilities

• Handle customer inquiries about home appliances via phone, email, and chat with precision and professionalism.
• Provide helpful, accurate, and timely product information to ensure customer satisfaction.
• Assist with troubleshooting, product recommendations, and order management.
• Stay updated on product offerings, ensuring customers receive the best service possible.
• Work collaboratively with the team to meet and exceed customer expectations.

Skills

Italian

English

Job description

Location: Lisbon, Portugal (On-site)
Contract Type: 6-Month Fixed-Term Contract (CDD)

Lisbon is calling! Join a dynamic team in one of Europe's most vibrant and scenic cities as a Customer Service Representative. If you are fluent in Italian and eager to make a real impact in the Home Appliances industry, this is an exciting opportunity for you to thrive in a fast-paced, rewarding role.

Beyond just a job, this is an invitation to experience all the best that Lisbon has to offer from its stunning coastline and historical charm to its lively social scene and mouthwatering cuisine. Embrace the Lisbon lifestyle and work in a city known for its balance of work and play.

Key Responsibilities:

• Handle customer inquiries about home appliances via phone, email, and chat with precision and professionalism.
• Provide helpful, accurate, and timely product information to ensure customer satisfaction.
• Assist with troubleshooting, product recommendations, and order management.
• Stay updated on product offerings, ensuring customers receive the best service possible.
• Work collaboratively with the team to meet and exceed customer expectations.

What Were Looking For:

• Fluent proficiency in Italian (C1/C2) and English (B2) (both spoken and written).
• Strong communication and customer service skills, with a focus on making every interaction positive.
• Previous experience in customer service, ideally within the Home Appliances industry, is an advantage.
• Ability to multitask, stay organized, and maintain a solution-focused mindset.
• Attention to detail and the ability to work efficiently under pressure.

What We Offer:

• Salary & Benefits:
  • Transport allowance provided monthly.
  • Meal allowance available daily.
  • Health insurance from day one (small monthly contribution; free after 6 months of contract).
• Relocation Support:
  • Airfare reimbursement
  • Accommodation: Shared apartment for up to 12 months, with rent at 280 euros per month (all utilities included). Rent is conveniently deducted directly from your pay slip.

Why Lisbon?

Lisbon is a city where tradition meets innovation. Its historic neighborhoods, vibrant nightlife, stunning viewpoints, and proximity to beautiful beaches make it one of Europes most exciting cities to live in. Whether you love the outdoors, enjoy rich cultural experiences, or want to live in a cosmopolitan hub, Lisbon has it all.

If you're ready for a new challenge and want to be part of a forward-thinking company in an exciting city,

Take the next step in your career