Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Milano; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy is recruiting Italian-speaking professionals for customer support, content moderation and digital operations projects in Lisbon. You will engage across phone, email and chat to assist customers, resolve payment and order issues, and help maintain platform content policies.

Relocation accommodation is available and multiple projects await alignment with your experience and language strengths. An international work environment and growth opportunities are provided.

Qualifications

• Fluent Italian (C1-C2) required.
• Good command of English (B2+) required.
• Strong communication skills and a customer-focused mindset.
• Experience in customer service, hospitality, content moderation, sales or operations is a plus.

Responsibilities

• Support customers via phone, email and chat.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.
• Collaborate with internal teams to resolve complex cases.
• Deliver high-quality customer experiences.

Skills

Fluent Italian

English (B2+)

Strong communication

Customer-oriented

Multicultural environment

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Milan, Lombardy, Italy Customer Support - E

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1-C2)
• Good command of English (B2+)
• Strong communication skills
• Customer-oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required