Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Roma; On-site; EUR 16,000 - 25,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for multiple projects across Customer Support, Content Moderation and Digital Operations. Roles involve assisting customers via phone, email and chat, moderating content, and handling payments and orders.

Candidates should be fluent in Italian (C1-C2) with strong English (B2+), excellent communication, and a customer-focused mindset. Experience in customer service or hospitality is a plus; relocation accommodation is

Qualifications

• Fluent Italian (C1-C2) and good English (B2+) required.
• Strong communication and customer-service mindset.
• Experience in related fields is a plus.

Responsibilities

• Assist customers via phone, email and chat.
• Resolve account, payment, order and service queries.
• Moderate online content per platform policies.
• Manage reservations and customer requests.
• Collaborate with internal teams to resolve complex cases.
• Deliver high-quality customer experiences.

Skills

Fluent Italian

English proficiency

Strong communication skills

Customer-oriented mindset

Experience in customer service

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Rome, Metropolitan City of Rome Capital, Italy Customer Support - E

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

Paid training
Private health insurance
Holiday and Christmas bonuses
International work environment
Employee discounts and company perks
Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

Supporting customers via phone, email and chat
Resolving account, payment, order and service-related queries
Reviewing and moderating online content according to platform policies
Managing reservations and customer requests
Processing documentation and operational tasks
Collaborating with internal teams to resolve complex cases
Delivering high-quality customer experiences

REQUIREMENTS

Fluent Italian (C1-C2)
Good command of English (B2+)
Strong communication skills
Customer-oriented mindset
Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
Ability to work in a multicultural environment
Flexibility to work rotational schedules when required