Italian Speaker — Support, Moderation & Operations in Lisbon

FH Collective Academy; Verona; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Descripción de la vacante

FH Collective Academy in Lisbon is hiring Italian-speaking professionals for multiple projects within a leading international BPO company. Roles span Customer Support, Content Moderation, and Digital Operations across Travel, Hospitality, Social Media, Healthcare and more.

Selected candidates may relocate with company accommodation offered and start dates from late June to mid-July 2026. You will work on diverse projects and deliver excellent service in a multicultural environment.

Formación

• Fluent Italian (C1-C2) and good English (B2+) required.
• Strong communication skills and a customer-focused mindset.
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus.

Responsabilidades

• Supporting customers via phone, email and chat.
• Resolving account, payment, order and service-related queries.
• Reviewing and moderating online content according to platform policies.
• Managing reservations and customer requests.
• Processing documentation and operational tasks.
• Collaborating with internal teams to resolve complex cases.
• Delivering high-quality customer experiences.

Conocimientos

Fluent Italian

Good command of English

Strong communication skills

Customer-oriented mindset

Multicultural environment

Rotational schedules

Descripción del empleo

FH Collective Academy in Lisbon is hiring Italian-speaking professionals for multiple projects within a leading international BPO company. Roles span Customer Support, Content Moderation, and Digital Operations across Travel, Hospitality, Social Media, Healthcare and more.

Selected candidates may relocate with company accommodation offered and start dates from late June to mid-July 2026. You will work on diverse projects and deliver excellent service in a multicultural environment.