Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Palermo; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts

Career growth opportunities

Job summary

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon are available for applicants who are fluent in Italian. The role involves supporting customers via phone, email and chat, moderating content, and handling various operations across projects in Lisbon.

Candidates should have strong communication skills, a customer-focused mindset and prior experience in customer service or related fields. Relocation assistance and a multicultural work environment are offered.

Qualifications

• Fluent Italian (C1-C2) required.
• Good command of English (B2 or higher).
• Strong communication and customer-oriented mindset.
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus.

Responsibilities

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

Skills

Italian (C1-C2)

English (B2+)

Communication skills

Customer focus

Customer service experience

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

Paid training
Private health insurance
Holiday and Christmas bonuses
International work environment
Employee discounts and company perks
Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

Supporting customers via phone, email and chat
Resolving account, payment, order and service-related queries
Reviewing and moderating online content according to platform policies
Managing reservations and customer requests
Processing documentation and operational tasks
Collaborating with internal teams to resolve complex cases
Delivering high-quality customer experiences

REQUIREMENTS

Fluent Italian (C1-C2)
Good command of English (B2+)
Strong communication skills
Customer-oriented mindset
Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
Ability to work in a multicultural environment
Flexibility to work rotational schedules when required