Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Bologna; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy seeks Italian-speaking professionals for Customer Support, Content Moderation & Operations projects in Lisbon. You will handle customer inquiries via phone, email and chat, moderate content, and support operations across travel, hospitality and social media domains.

Ideal applicants have fluent Italian, strong English, and a customer-focused mindset. Relocation options and paid training are available in a multilingual, international work environment.

Qualifications

• Fluent Italian (C1-C2) required for customer support and moderation tasks.
• Good command of English (B2+) to interact with international teams and customers.
• Strong communication and customer-oriented mindset are essential.
• Ability to work in a multicultural environment and adapt to rotating shifts.

Responsibilities

• Support customers via phone, email and chat across projects.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.
• Manage reservations and customer requests; process documentation.
• Collaborate with internal teams to resolve complex cases and deliver quality experiences.

Skills

Italian fluency

English proficiency

Strong communication

Customer-oriented mindset

Multicultural environment

Flexible scheduling

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Bologna, Metropolitan City of Bologna, Italy Customer Support - E

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1-C2)
• Good command of English (B2+)
• Strong communication skills
• Customer-oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required