Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Descrizione del lavoro

FH Collective Academy is hiring Italian-speaking professionals for multiple projects in Lisbon, with opportunities in Customer Support, Content Moderation, and Digital Operations.

Relocation package available, including private room in a shared apartment, and paid training, health insurance, and growth opportunities. Fluency in Italian and English required.

Competenze

• Fluent Italian (C1-C2) is required.
• Good command of English (B2+) is required.
• Strong communication skills are essential.
• Customer-oriented mindset is important.
• Experience in customer service, hospitality, content moderation, sales or operations is a plus.
• Ability to work in a multicultural environment and adapt to rotational schedules.

Mansioni

• Supporting customers via phone, email and chat.
• Resolving account, payment, order and service-related queries.
• Reviewing and moderating online content according to platform policies.
• Managing reservations and customer requests.
• Processing documentation and operational tasks.
• Collaborating with internal teams to resolve complex cases.
• Delivering high-quality customer experiences.

Conoscenze

Italian fluency

English fluency

Communication skills

Customer-oriented

Multicultural environment

Rotational shifts

Descrizione del lavoro

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Naples, Metropolitan City of Naples, Italy Customer Support - E

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

• Supporting customers via phone, email and chat
• Resolving account, payment, order and service-related queries
• Reviewing and moderating online content according to platform policies
• Managing reservations and customer requests
• Processing documentation and operational tasks
• Collaborating with internal teams to resolve complex cases
• Delivering high-quality customer experiences

REQUIREMENTS

• Fluent Italian (C1-C2)
• Good command of English (B2+)
• Strong communication skills
• Customer-oriented mindset
• Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
• Ability to work in a multicultural environment
• Flexibility to work rotational schedules when required