Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

FH Collective Academy; Firenze; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy in Lisbon is seeking Italian-speaking professionals for Customer Support, Content Moderation & Operations projects. You will engage with customers via phone, email and chat across multiple projects and industries, including travel, hospitality and social media.

Relocation accommodation is available for candidates moving to Lisbon. Expected start dates range late June to mid-July 2026, with paid training and international work environment.

Qualifications

• Fluent Italian (C1-C2).
• Good command of English (B2+).
• Previous customer service or hospitality experience is a plus.

Responsibilities

• Support customers via phone, email and chat.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.
• Manage reservations and customer requests.
• Process documentation and operational tasks.
• Collaborate with internal teams to resolve complex cases.
• Deliver high-quality customer experiences.

Skills

Fluent Italian (C1-C2)

English (B2+)

Customer service

Multitasking

Job description

Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

Florence, Metropolitan City of Florence, Italy Customer Support - E

Job Openings Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

About the job Italian Speakers | Customer Support, Content Moderation & Operations in Lisbon

We are currently hiring Italian-speaking professionals for multiple projects within a leading international BPO company in Lisbon.

These opportunities cover industries such as Social Media, Healthcare, Travel, Hospitality and Customer Experience.

COMPENSATION & RELOCATION PACKAGE

OR

For candidates relocating from outside the Lisbon area, company accommodation is available (Private room in a shared apartment, utilities included).

START DATES

• 22 June 2026 – 15 July 2026

Several projects are available, and candidates will be matched according to their experience, skills and business needs.

AVAILABLE AREAS

Customer Support,Content Moderation,Digital Operations,Payments & Order Support,Social Media Operations,Travel & Hospitality Services

ADDITIONAL BENEFITS

• Paid training
• Private health insurance
• Holiday and Christmas bonuses
• International work environment
• Employee discounts and company perks
• Career growth opportunities

WHAT YOU'LL DO

Depending on the project, responsibilities may include:

Supporting customers via phone, email and chat
Resolving account, payment, order and service-related queries
Reviewing and moderating online content according to platform policies
Managing reservations and customer requests
Processing documentation and operational tasks
Collaborating with internal teams to resolve complex cases
Delivering high-quality customer experiences

REQUIREMENTS

Fluent Italian (C1-C2)
Good command of English (B2+)
Strong communication skills
Customer-oriented mindset
Previous experience in customer service, hospitality, content moderation, sales or operations is a plus
Ability to work in a multicultural environment
Flexibility to work rotational schedules when required