Italian-Speaking Support & Moderation Ops (Lisbon)

FH Collective Academy; Bologna; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

International work environment

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy seeks Italian-speaking professionals for Customer Support, Content Moderation & Operations projects in Lisbon. You will handle customer inquiries via phone, email and chat, moderate content, and support operations across travel, hospitality and social media domains.

Ideal applicants have fluent Italian, strong English, and a customer-focused mindset. Relocation options and paid training are available in a multilingual, international work environment.

Qualifications

• Fluent Italian (C1-C2) required for customer support and moderation tasks.
• Good command of English (B2+) to interact with international teams and customers.
• Strong communication and customer-oriented mindset are essential.
• Ability to work in a multicultural environment and adapt to rotating shifts.

Responsibilities

• Support customers via phone, email and chat across projects.
• Resolve account, payment, order and service-related queries.
• Review and moderate online content according to platform policies.
• Manage reservations and customer requests; process documentation.
• Collaborate with internal teams to resolve complex cases and deliver quality experiences.

Skills

Italian fluency

English proficiency

Strong communication

Customer-oriented mindset

Multicultural environment

Flexible scheduling

Job description

FH Collective Academy seeks Italian-speaking professionals for Customer Support, Content Moderation & Operations projects in Lisbon. You will handle customer inquiries via phone, email and chat, moderate content, and support operations across travel, hospitality and social media domains.

Ideal applicants have fluent Italian, strong English, and a customer-focused mindset. Relocation options and paid training are available in a multilingual, international work environment.