Italian-Speaking Remote Support Agent - Greece Relocation

FH Collective Academy; Udine; Remoto; EUR 11.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid relocation

Flight ticket

Hotel accommodation

Airport pickup

Real estate fee covered

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with a comprehensive relocation package. You will support Italian-speaking customers from anywhere in Greece, with paid training and a competitive salary as part of an international, fast-paced team.

The position includes 5-day work weeks, 8-hour shifts, and rotation between 08:00–00:00, plus a performance bonus up to 15% and full relocation support from day one.

Competenze

• Fluent Italian at C1/C2 level.
• English at B2+ level for training and internal communication.
• Strong verbal and written communication skills.
• Customer-focused and empathetic approach.
• Strong problem-solving and troubleshooting skills.
• Experience with CRM systems and digital tools.
• Accurate data entry and attention to detail.
• Able to work independently in a fully remote environment.
• Willingness to work in rotating shifts (08:00–00:00).
• Experience in international, multicultural teams.

Mansioni

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Conoscenze

Fluent Italian

English B2+

Strong communication

Customer-focused

Problem solving

CRM experience

Data entry accuracy

Remote work independence

Rotational shifts

Multicultural teamwork

Strumenti

CRM software

Descrizione del lavoro

FH Collective Academy offers a fully remote role based in Greece with a comprehensive relocation package. You will support Italian-speaking customers from anywhere in Greece, with paid training and a competitive salary as part of an international, fast-paced team.

The position includes 5-day work weeks, 8-hour shifts, and rotation between 08:00–00:00, plus a performance bonus up to 15% and full relocation support from day one.