Italian CX Lead Remote Growth and Impact

Natulim; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A fast-growing ecommerce company is seeking a dynamic Customer Experience leader to manage support efforts in the Italian market. The role requires fluency in Italian and English, with Spanish being a valuable asset. Key responsibilities include serving as the main contact for inquiries, building support systems, and developing customer loyalty strategies. This hybrid position offers an opportunity to impact one of Europe's largest markets within a passionate and agile team.

Competenze

• Must be a native Italian speaker.
• Fluency in English is essential.
• Knowledge of Spanish is a plus.
• Strong communication skills are necessary.
• Ability to respond efficiently and agilely.

Mansioni

• Serve as the primary point of contact for customer inquiries.
• Build scalable support systems for prompt and helpful service.
• Track and report on customer feedback and complaints.
• Develop loyalty and retention strategies.
• Collaborate with teams to resolve order issues.

Conoscenze

Native Italian

Fluent English

Spanish valuable

Strong written and oral skills

Efficiency and agile response

Descrizione del lavoro

A fast-growing ecommerce company is seeking a dynamic Customer Experience leader to manage support efforts in the Italian market. The role requires fluency in Italian and English, with Spanish being a valuable asset. Key responsibilities include serving as the main contact for inquiries, building support systems, and developing customer loyalty strategies. This hybrid position offers an opportunity to impact one of Europe's largest markets within a passionate and agile team.