Italian Customer Care Specialist - Lisbon & Perks

Cross Border Talents; Lombardia; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Comprehensive health insurance

Relocation assistance

Free Portuguese language classes

Job summary

Cross Border Talents is seeking fluent Italian speakers to join our Customer Care team in Lisbon for November and December. You will handle inquiries via phone, email, and chat, delivering accurate information and empathetic service while adhering to quality standards.

A 12-month contract with rotation shifts is offered, along with health insurance and language support. You must be eligible to work in Portugal and relocate to Lisbon.

Qualifications

• Fluent in Italian (written and spoken).
• English proficiency at B1/B2 level.
• Typing speed 20+ words per minute is required.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Communication skills

Problem solving

Job description

Cross Border Talents is seeking fluent Italian speakers to join our Customer Care team in Lisbon for November and December. You will handle inquiries via phone, email, and chat, delivering accurate information and empathetic service while adhering to quality standards.

A 12-month contract with rotation shifts is offered, along with health insurance and language support. You must be eligible to work in Portugal and relocate to Lisbon.