Italian Customer Care Specialist — Lisbon

Cross Border Talents; Bologna; Presencial; EUR 12.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descripción de la vacante

Cross Border Talents is hiring a fluent Italian-speaking Customer Care agent to join our team in Lisbon for November & December. You'll handle queries via phone, email and chat, provide accurate information and friendly service in a fast-paced, international environment.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month initial contract, full-time hours and a rotating shift, with flight reimbursement and health insurance, plus free Portuguese

Formación

• Fluent Italian written and spoken.
• English level sufficient for customer interactions (B1/B2).
• Typing speed of 20+ wpm to handle chats and email efficiently.
• Strong communication and problem-solving abilities for customer care.

Responsabilidades

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and procedures.
• Meet individual productivity and performance targets.

Conocimientos

Fluent Italian

Intermediate English (B1/B2)

Typing speed 20+ wpm

Empathy and customer service

Descripción del empleo

Cross Border Talents is hiring a fluent Italian-speaking Customer Care agent to join our team in Lisbon for November & December. You'll handle queries via phone, email and chat, provide accurate information and friendly service in a fast-paced, international environment.

Eligible to work in Portugal and able to work in Lisbon is mandatory. The role offers a 12-month initial contract, full-time hours and a rotating shift, with flight reimbursement and health insurance, plus free Portuguese