Italian Customer Care Specialist — Lisbon, 12-Month Contract

Cross Border Talents; Padova; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

12-month contract

Job summary

Cross Border Talents is seeking fluent Italian speakers for its Customer Care team in Lisbon for November & December. You’ll handle inquiries across phone, email, and chat, delivering clear information and friendly support to ensure a positive customer experience.

Eligible to work in Portugal and able to work in Lisbon is mandatory. This is a full-time role with 40 hours weekly on a rotating schedule, including language learning benefits and relocation support.

Qualifications

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• A genuine customer-focused mindset.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

English (B1/B2)

Typing speed 20+ wpm

Strong communication

Customer-focused mindset

Ability to work in fast-paced digital

Job description

Cross Border Talents is seeking fluent Italian speakers for its Customer Care team in Lisbon for November & December. You’ll handle inquiries across phone, email, and chat, delivering clear information and friendly support to ensure a positive customer experience.

Eligible to work in Portugal and able to work in Lisbon is mandatory. This is a full-time role with 40 hours weekly on a rotating schedule, including language learning benefits and relocation support.