Italian Customer Care Specialist in Lisbon — Relocation & Benefits

Cross Border Talents; Napoli; Vor Ort; EUR 12.000 - 15.000; Vollzeit

Benefits dieser Stelle

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Zusammenfassung

Cross Border Talents is seeking a Customer Care specialist to join our international team in Lisbon. You’ll respond to customer queries via phone, email and chat, providing accurate information and resolving issues with empathy in a fast-paced digital environment.

Fluent Italian and good English are essential, with a 12-month contract and 40 hours per week on a rotating schedule. We offer flight reimbursement, health insurance, language classes, and relocation support to help you settle in

Qualifikationen

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Aufgaben

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Kenntnisse

Fluent Italian

English (B1/B2)

Typing 20 wpm

Communication skills

Customer focus

Fast-paced environment

Jobbeschreibung

Cross Border Talents is seeking a Customer Care specialist to join our international team in Lisbon. You’ll respond to customer queries via phone, email and chat, providing accurate information and resolving issues with empathy in a fast-paced digital environment.

Fluent Italian and good English are essential, with a 12-month contract and 40 hours per week on a rotating schedule. We offer flight reimbursement, health insurance, language classes, and relocation support to help you settle in