Italian Customer Care Pro – Lisbon, 12-Month Contract

Cross Border Talents; taranto; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive health insurance

Flight ticket reimbursement

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a 12-month customer care role on a full-time basis. You’ll handle inquiries via phone, email and chat, delivering accurate information and empathetic service to customers abroad.

The contract runs for 12 months with renewal possible. Base monthly salaries are offered with and without company accommodation. You’ll receive onboarding, training, and relocation support to work in Portugal.

Competenze

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Mansioni

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Italian

Intermediate English

Typing speed 20+ wpm

Customer-focused mindset

Strong communication skills

Problem-solving

Descrizione del lavoro

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a 12-month customer care role on a full-time basis. You’ll handle inquiries via phone, email and chat, delivering accurate information and empathetic service to customers abroad.

The contract runs for 12 months with renewal possible. Base monthly salaries are offered with and without company accommodation. You’ll receive onboarding, training, and relocation support to work in Portugal.