Italian Customer Advisor for Airbnb

Sitel; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider is looking for a Customer Support team member to work on the Airbnb project. The ideal candidate should possess native Italian and advanced English communication skills, with mandatory experience in customer service. Responsibilities include managing queries and meeting service goals. This remote position requires the ability to work nightshifts. Benefits include competitive wages, professional training, and growth opportunities.

Servizi

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program initiatives

Competenze

• Experience in Customer Service Premium Support is mandatory.
• Ability to work nightshifts required.
• High-speed internet access for remote work.

Mansioni

• Manage hosts and guests queries.
• Present suitable solutions using the community marketplace.
• Meet service quality goals and productivity targets.

Conoscenze

Customer Service Experience

Native or proficient level of Italian (C2)

Advanced English (C1)

Strong communication skills

Analytical and problem-solving skills

Curiosity and desire to learn

Descrizione del lavoro

Overview

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Italian Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

Responsibilities

• Manage hosts and guests queries
• Being able to present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-mind team that offers support through written communication and phone
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Experience in Costumer Service Premium Support is mandatory
• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail>
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Availibility to work Nightshifts

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!