Italian Banking & FS Specialist — Lisbon (Relocation)

Bachecalavoro; Toscana; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Health insurance

Flight reimbursement

Accommodation option

Portuguese language classes

22 days holiday per year

Job summary

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and resolving issues with professional service.

Eligibility to work in Portugal is required; base salary is paid monthly with a 12-month contract and 40-hour weeks, including rotating shifts.

Qualifications

• Fluent Italian and good English communication skills.
• Strong communication with a customer-focused and empathetic approach.
• Confidence handling complex situations and making decisions.
• Ability to work independently and with a team.
• Strong attention to detail and risk-aware mindset.
• Flexibility to learn new systems, tools and processes.
• Previous experience in banking, financial services, customer service or contact centres is an advantage.

Responsibilities

• Handle customer enquiries via phone, email and chat, aiming for first-contact resolution.
• Manage customer cases from start to finish, including more complex requests.
• Provide support with banking transactions, fraud-related cases, disputes and chargebacks.
• Handle complaints professionally and ensure fair outcomes.
• Identify and support vulnerable customers, adapting approach as needed.
• Follow procedures while using good judgment in complex situations.
• Share knowledge and provide feedback to colleagues to improve processes.
• Adapt quickly to changing customer and business needs.

Job description

Bachecalavoro is seeking Italian-speaking Banking & Financial Services Specialists to join an international customer support team in Lisbon. You will be the first point of contact for customers, handling inquiries via phone, email and chat and resolving issues with professional service.

Eligibility to work in Portugal is required; base salary is paid monthly with a 12-month contract and 40-hour weeks, including rotating shifts.