IT Incident Manager: 24/7 Resilience Lead

MSC CRUISES; Napoli; In loco; EUR 45.000 - 85.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking an IT Incident Manager to lead incident response efforts and enhance IT resilience. In this pivotal role, you will coordinate cross-functional teams to ensure swift resolution of IT incidents, conduct thorough post-incident analyses, and implement preventive measures. This position offers a unique opportunity to drive continuous improvement across IT processes while fostering a culture of preparedness and awareness. Join a global team dedicated to pushing boundaries and achieving remarkable outcomes, where your expertise will directly contribute to the success of critical operations.

Competenze

• 5+ years of experience as IT Incident Manager required.
• Master's degree in computer science or engineering is essential.
• Fluent in English with strong communication skills.

Mansioni

• Lead IT incident response to minimize business impact.
• Conduct post-incident reviews and trend analysis.
• Develop actionable incident reporting for leadership.

Conoscenze

IT Incident Management

Stakeholder Management

Communication Skills

Risk Assessment

Continuous Improvement

Formazione

Master's degree in Computer Science

Strumenti

ITSM ServiceNow Platform

Descrizione del lavoro

An established industry player is seeking an IT Incident Manager to lead incident response efforts and enhance IT resilience. In this pivotal role, you will coordinate cross-functional teams to ensure swift resolution of IT incidents, conduct thorough post-incident analyses, and implement preventive measures. This position offers a unique opportunity to drive continuous improvement across IT processes while fostering a culture of preparedness and awareness. Join a global team dedicated to pushing boundaries and achieving remarkable outcomes, where your expertise will directly contribute to the success of critical operations.